Conversational AI Services
Build AI-enabled Bots with natural language processing capabilities to handle multiple languages, speech and vision
Conversational AI has greatly enhanced the way organizations engage with their customers. Conversational AI solutions like Chatbots, virtual customer agents, voice aided assistants help to improve customer service through personalization and better responsiveness. Intelligent technologies like Artificial Intelligence (AI), Natural Language Processing (NLP) and Computer Vision (OCR) make it possible to design cost-efficient digital experiences.
We help our clients in digitizing their customer service touchpoints by guiding them on industry best practices and tools for building enterprise level conversation AI chatbots. Our technical consultants can help build AI enabled chatbots for different business departments – from sales to operations, customer support to HR.
Conversational AI is a set of technologies which enables machines to understand, process and respond to human language through a virtual agent or chatbot. It uses multiple technologies like Natural language Processing (NLP), deep learning, machine learning and Artificial intelligence (AI) that work together seamlessly to enable human like communication by understanding text, speech, context and language.
Conversational AI helps to enhance customers service and bring human like personalization making machine conversation look like human to human, ensuring shorter waiting times and faster service.
Conversational AI has immense business benefits as it helps to enhance customer satisfaction, reduce operational cost and optimize employee productivity. From chatbots, voice enabled bots and virtual agents, conversational AI is being extensively used from online sales to customer service to HR to security, playing a central role in the digital transformation initiatives.
Online chatbots are being used extensively to replace human agents in customer service roles. Chatbots are AI enabled and can answer the customer enquiries intuitively using natural language understanding(NLU). Bots have the ability to understand the search intent to answer FAQs around topics, like refunds and claim, shipping tracking details, even advising on cross-selling products.
Many HR processes can be optimized through Ai enabled chatbots - such as employee training, onboarding processes, and updating employee information. HR processes which require minimal human intervention can be automated through bots to handle high volume paper based manual repetitive work, allowing workforce to focus on value added work involving team interactions.
AI enabled chatbots can intelligently decipher the chat information to send product recommendations, even do cross-sell, upsell through search intent analysis. They can assist in carrying out administrative tasks such as account set up, resetting of passwords or tracking the order status. Real-time textual and sentiment analytics aided by data intelligence, helps with insights to forecast business better.
Conversational AI is revolutionizing the healthcare industry by making health care services more accessible and user friendly by providing services like online appointments booking, auto reminders for follow up checkups, simplifying registration and billing processes at hospitals and integrating with healthcare data systems to update patient data, thereby improving operational efficiency and the administrative process, such as claim processing, more streamlined.
Virtual assistants and AI bots are redefining the customer experience with improved digitization across banking and finance industry sector. Bots can check bank statements, complete the KYC process, auto send alerts and notifications on payment dues, track and file fraud complaints – All these complex processes can be handled with bots without any human intervention.
Households have also become digitized with IoT devices, and applications like Amazon Alexa, Apple Siri and Google Home. Personal wear gadgets like smart watches and hand phones have advanced features like automated speech recognition to interact and carry small tasks bringing comfort to our everyday living .
We have developed conversational Bot that is natively integrated with SharePoint to assist SharePoint end users. SharePoint Bot will respond to natural language commands and retrieves content found in the document repository, to-do / project task status, upcoming calendar events, as well as employees or documents that were worked on. SharePoint Bot will apply user rights management.
IntraSenz, TeBS product, is a groundbreaking innovation towards building modern workplace environment, which comes equipped with advanced Bot feature with AI enabled. IntraSenz is helping to make the intranet environment smarter and helping to facilitate seamless communication & collaboration for its users.
We believe in taking a human-first approach to designing, developing, and deploying effective conversational AI for our customers. We had worked with multiple Bot Frameworks both cloud and on-premises for building, connecting, testing, and deploying powerful and intelligent bots.
We leverage industry-leading platforms to build our expertise on ML, AI and NLP to build conversational bots for our customers.
TeBS can provide a variety of intelligent chatbot-driven offerings to enhance your customer service and employee productivity Speak to our AI experts to know more!