Issue Tracking System (iTrack) – Total eBiz Solutions
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Learn more about our seamless issue resolution solutions.

Track, prioritize, assign, and automate issue resolution for efficient incident management and service requests.

iTrack is a web-based Incident & Service request tracking tool, designed and developed for smooth and seamless maintenance and support services to track the problems and service requests arising in a project.

iTrack provides an interactive dashboard that allows customers and users to view the progress or status of incidents and its corresponding resolution.

Offering powerful incident management and service request handling capabilities, processes such as submission, approvals, evaluation, implementation and acceptance, until closure of requests are fully automated with real-time notification and alerts for the business users.

iTrack’s Incident Management Workflow

ITrack’s Service Request Workflow

How iTrack works?

Easily capture incidents and service requests, shorten resolution time and deliver exceptional service within SLAs

Get visibility into your tickets and track their progress with a quick glance at the insightful dashboard. Collaborate with your team from a  single screen and know who’s working on a ticket, its priority, and status.

Allows users to raise tickets directly and easily track the ticket progress from the portal

Get in touch with us to learn more >