Issue Tracking System (iTrack) - Incident Management system | Ervice request tracking tool iTrack
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Easily discover, assess and resolve IT incidents with iTrack

Enabling You to Resolve Incidents And Issues Faster

Organizations running tech services have to maintain round the clock availability to respond quickly to incidents. Teams encounter all sorts of issues, from routine tasks like account requests to security threats to major incidents. iTrack from TeBS, is an incident management system that tracks production issues, incidents, service requests and deployment change request management. It is built on a scalable and extendable workflow framework that enables business process automation. iTrack offers powerful incident management and service request handling capabilities, processes such as submission, approvals, evaluation, implementation and acceptance, until closure of requests are fully automated with real-time notification and alerts for the business users.

iTrack – Simplify With Ease Your Incident Management Lifecycle

Let  iTrack resolve your service requests and incidents without any hassle

Incident Management

Empower your team to resolve incidents quickly and make effective decisions by tracking incidents and issues through their lifecycle.

Service Request Management

Improve the efficiency and effectiveness of your service desk and IT operations through service request management tool using best-practice framework.

Change Management

Effectively track and monitor all request and change management workflows inside iTrack by mapping the sequence of connected steps in the life cycle of an incident.

iTrack Features And Capabilities – Smart Incident Management Solution

Helping you keep track of incidents to resolve issues effortlessly. iTrack-an incident management tool proactively tracks the defects and resolves issues in the system. It offers customized templates for better incident management, hence promoting better collaboration.

iTrack

Streamline Incident Management with Improved Visibility

  • Manage and track all your tickets in a single view from anywhere.
  • Easily capture incidents and service requests, shorten resolution time and deliver exceptional service within SLAs.
  • Track, prioritize, and assign, tickets based on predefined parameters.

iTrack

Enhance Collaboration with Insightful Dashboard For Ticketing View

  • Get visibility into your tickets and track their progress with a quick glance at the insightful dashboard.
  • Collaborate with your team from a single screen and know who’s working on a ticket, its priority, and status.
  • Easily view the progress or status of incidents and its corresponding resolution in interactive dashboard.

iTrack

React Faster with Automated Service Request Workflows

  • Fully automated service request workflow with real-time notification and alerts for the business users.
  • Allows users to raise tickets directly and easily track the ticket progress from the portal.
  • Enhance operational efficiency by tracking and resolving incidents from a single pane.

iTrack Benefits

iTrack has powerful incident management and service request handling capabilities, processes such as submission, approvals, evaluation, implementation and acceptance, until closure of requests are fully automated with real-time notification and alerts for the business users.

Efficiency & Ease of Use

Service Requests Management

Manage Vendor Performance

Comprehensive SLA

Issue Tracking Reports

Customizable Dashboards

Configurable Workflows Based on Issue / Ticket Types

Key Components of iTrack

iTrack tracks production issues, incidents, service requests and deployment change request management with ease. It is built on a scalable and extendable workflow framework that enables business process automation.

Issue Lifecycle Management
Easily book, reserve, cancel or sign up for waitlist for employee meeting Rooms and other standard equipments.
SLA Reporting
Effectively monitor and track on-going projects, estimate project costs, risks, timelines, resources, tasks, activities and much more.
Incident Management
Approve travel requests and process expense reports with workflows, pre-travel and post-travel expenses, travel plans and expenses.
Deployment Requests Management
Simplify timesheet management with features to track resources utilization and billing with timesheet approvals. Get customized real-time dashboards, for timesheet reports.
Ticket Tracking
Manage online claims and approvals, receipt upload, reimbursement management, workflow management and much more with claims management app.
Request Reroute
Streamline purchasing requisition and purchase order and tracking processes even for small value purchases with the e-procurement app.
Request Reassignment
Simplify timesheet management with features to track resources utilization and billing with timesheet approvals. Get customized real-time dashboards, for timesheet reports.
Home Page Dashboard
Manage online claims and approvals, receipt upload, reimbursement management, workflow management and much more with claims management app.
SLA Misses and Hits Reports
Man-day Utilization Report
Budget Utilization Report

iTrack’s Incident Management Workflow

ITrack’s incident management enables you to categorize and track various types of incidents (such as service unavailability or performance issues and hardware or software failures) and ensures that incidents are resolved within agreed-on service level targets. The incident workflow is a sequence of connected steps in the life cycle of an incident. In the workflow, an incident goes through several phases to complete the life cycle.

iTrack’s Service Request Workflow

Service request and change management workflows inside iTrack define the sequence of states to be followed by service requests and change requests (RFC):

Seamless Issue and Incidents Resolution

Track, prioritize, assign, and automate issue resolution for efficient incident management and service requests with iTrack. Schedule a call for a demo!