Dynamics 365 CRM

Dynamics 365 for marketing helps to drive meaningful customer interactions across digital and physical channels to create deeper relationships and achieve business success. It elevates customer experiences by turning insights into relevant action using AI-driven recommendations for content, channels, customer segmentation, and analytics.

With Dynamics 365 Marketing, you can

• Create impactful e-mail campaigns with customizable templates
• Map a personalized orchestrated customer journey
• Set up lead scoring models for better nurturing
• Improve customer targeting with AI-driven insights

It helps to activate digital selling and accelerate sales by connecting people and processes. Dynamics 365 for Sales enables you to digitize your sales processes , shorten sales cycles through AI driven insights,provide a unified view of customer interactions, gives real-time visibility into sales performance, enables” selling on the go” with a mobile first interface.

With Dynamics 365 Sales, you can

• Manage entire sales pipeline through a single intuitive workspace
• Seamlessly integrate with Office 365, SharePoint, Microsoft Teams, Outlook
• Initiate digital selling with AI powered data insights
• Sell across multiple channels to accelerate sales

Dynamics 365 for customer service gives a end-to-end solution that delivers consistent, connected support across all channels. It helps to personalize customer service engagements, optimize service with actionable insights , resolve issues using AI-powered virtual agents and supports seamless experience for customers and employees.

With Dynamics 365 customer service, you can

• Support customer service engagements across channels like web,voice chat,social media
• Analyze customer interactions in real-time using sentiment analysis
• Enhance customer service by automating support needs with virtual agents

Dynamics 365 for Field Service delivers proactive service and ensures consistent and dependable operations by predicting, detecting, and resolving service issues even before there’s a problem. It has enhanced AI-enabled scheduling capabilities to give manual, semi-automated, or fully automated scheduling to choose the right technician at the right time.

With Microsoft Dynamics 365 Field Service, you can

• Deliver connected service experience through predictive data insights
• Support remote customer team with access to real-time data using IoT and AI-driven tools
• Provide accurate account and equipment history to the field technician

Business Central is a complete business management solution that connects financials, sales, service and operations across the organization to make smarter decisions. It is a unified solution with full capabilities on desktop, tablet, or mobile, on-premises or in the cloud, across Windows, Android, and iOS devices.

With Dynamics Business Central, you can

• Provide a single unified platform to connect across all business functions
• Leverage built in Power BI dashboards to derive real time data insights
• Enhance security with its rich features on cloud
• Streamline operations and make better decisions through AI powered insights