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Easily discover, assess and resolve IT incidents with iTrack!

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Resolve IT Incidents and Issues in No Time

Tech service organizations need constant availability to address various issues promptly. iTrack by TeBS is an incident management system automating processes like incident tracking, service requests, and deployment changes. It offers powerful capabilities for incident management and service requests, automating submission, approval, implementation, and closure with real-time notifications.

iTrack: Simplify Incident Management

Let iTrack manage all your service requests and incidents effortlessly.

Incident Management
Incident Management
Empower your team with lifecycle tracking for swift incident resolution.
Service Request Management
Service Request Management
Enhance service desk and IT operations with a top request management tool.
Change Management
Change Management
Monitor request and change workflows in iTrack by mapping incident lifecycle steps.

iTrack Features and Capabilities

iTrack efficiently tracks and resolves defects with custom templates, fostering seamless collaboration.

STREAMLINE INCIDENT MANAGEMENT WITH ENHANCED VISIBILITY

Track and manage tickets from anywhere. Easily capture incidents and requests, meet SLAs, and prioritize tickets.

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BOOST COLLABORATION WITH AN INSIGHTFUL TICKETING DASHBOARD

Track ticket progress with an insightful dashboard. Collaborate efficiently from one screen, monitoring ticket and incident status.

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REACT FASTER WITH AUTOMATED SERVICE REQUEST WORKFLOWS

Automate service request workflow with real-time alerts. Enable direct ticket raising and tracking from the portal to enhance efficiency.

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iTrack Benefits

iTrack offers robust incident and service request management, automating submission, approvals, evaluation, implementation, and closure with real-time alerts for users.

Efficiency & Ease of Use
The efficiency of iTack makes it easier to use and operate with teams.
Manage Vendor Performance
iTrack helps you analyse vendor performance and understand its operations.
Issue Tracking Reports
iTrack provides you with dedicated issue-tracking reports that guide you toward improved error handling.
Configurable Workflows Based on Issue / Ticket Types
iTrack offers configurable workflows based on issue and ticket types.
Service Requests Management
Businesses can better manage their services requests with dedicated platforms.
Comprehensive SLA
Companies can also leverage comprehensive SLA and steadfast their business growth.
Customizable Dashboards
Team professionals can make the best use of customizable dashboards and track key metrics for the business.

Key Components Of iTrack

iTrack manages production issues, incidents, service requests, and deployment changes seamlessly with a scalable workflow framework.

Issue Lifecycle Management
SLA Reporting
Incident Management
Deployment Requests Mgmt.
Ticket Tracking
Request Reroute
Request Reassignment
Homepage Dashboard
SLA Misses and Hits Reports
Man-day Utilization Report
Budget Utilization Report

Customer Success Stories

We help businesses across industry sectors like-Banking, Insurance, Public Sector, Non-profit and many more to digitally transform through our BPM Software and business process automation services.

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Seamless Issue And Incidents Resolution

Track, prioritize, assign, and automate issue resolution for efficient incident management and service requests with iTrack. Schedule a call for a demo!
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