Tech service organizations need constant availability to address various issues promptly. iTrack by TeBS is an incident management system automating processes like incident tracking, service requests, and deployment changes. It offers powerful capabilities for incident management and service requests, automating submission, approval, implementation, and closure with real-time notifications.
Let iTrack manage all your service requests and incidents effortlessly.
Incident Management
Service Request Management
Change Management
iTrack efficiently tracks and resolves defects with custom templates, fostering seamless collaboration.
Track and manage tickets from anywhere. Easily capture incidents and requests, meet SLAs, and prioritize tickets.
Track ticket progress with an insightful dashboard. Collaborate efficiently from one screen, monitoring ticket and incident status.
Automate service request workflow with real-time alerts. Enable direct ticket raising and tracking from the portal to enhance efficiency.
iTrack offers robust incident and service request management, automating submission, approvals, evaluation, implementation, and closure with real-time alerts for users.
Efficiency & Ease of Use
Manage Vendor Performance
Issue Tracking Reports
Configurable Workflows Based on Issue / Ticket Types
Service Requests Management
Comprehensive SLA
Customizable Dashboards
iTrack manages production issues, incidents, service requests, and deployment changes seamlessly with a scalable workflow framework.
Issue Lifecycle Management
SLA Reporting
Incident Management
Deployment Requests Mgmt.
Ticket Tracking
Request Reroute
Request Reassignment
Homepage Dashboard
SLA Misses and Hits Reports
Man-day Utilization Report
Budget Utilization Report
We help businesses across industry sectors like-Banking, Insurance, Public Sector, Non-profit and many more to digitally transform through our BPM Software and business process automation services.
