totaluat Automation October 22, 2019 Problem: Solution: Capture required information and set notifications to keep requests moving Route requests to the correct technician or escalate overdue tickets Solve problems faster so you can get employees back to work Integrate with knowledge bases to provide faster and more accurate responses Integrate with ITIL/IT service management systems to ensure IT policy compliance Get real-time data with insights into a number of incidents, time to resolution, and user satisfaction Stop problems in the system before they start Explore More On Automate AutomationTools Business Process Automation Digital Transformation enterprise Integration Hyperautomation Intelligent Automation Microsoft Power Automate ProcessOptimization Robotic Process Automation RPA UiPath WorkflowAutomation