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Digitally Transforming Community Service Providers

Digitally Transforming Community Service Providers

Digitally Transforming Community Service Providers

TeBS provides an Integrated, Simplified and Easy Channel for interaction between NPOs and its Beneficiaries.


The said Non-Profit Organization (NPO) is a halfway house for people looking to reform themselves after several episodes of drug addiction and offences. The NPO currently has two programmes to empower these vulnerable population.

The first programme focuses on people looking to rebuild their lives through services that assist them to better reintegrate as members of society and reduce their reliance on criminal behaviour.

The second programme empowers teenage girls and single parents to rise above adversity and find renewed hope and a purpose for the future.

The Need

The NPO’s main focus was to use technology to complement the niche needs of its two targeted programmes. Their specific NPO needs were identified and catered to by the unique mix of Microsoft Dynamic CRM and TeBS’ NPO expertise.

Solution Provided

As a valued partner, TeBS has undertaken the responsibility of design, development, delivery and support of the system.

TeBS provided the NPO with the following modules for effective management:

  • Membership management
  • Volunteer management
  • Case Management
  • Donor management
  • Campaign Management
  • Event management

The solution used by the community service provider has the following salient features:

  • Achieved Single Source of Truth
  • One Stop System
  • Public Portal
  • Holistic View on all the Members in the System
  • Core System on Dynamics CRM for Members 360
  • Personalised Communications
  • Chat Bots
  • Anytime, Anywhere Access
  • Service Quality Improvement

Benefits for Users:

  • Automated Skill based volunteer suggestions
  • Simplified channel connecting the NPO and its beneficiaries
  • Many Reusable Functions & Components
  • Scale-as-you-Grow
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