Easily discover, assess and resolve IT incidents with iTrack! See iTrack in Action Resolve IT Incidents and Issues in No Time Tech service organizations need constant availability to address various issues promptly. iTrack by TeBS is an incident management system automating processes like incident tracking, service requests, and deployment changes. It offers powerful capabilities for incident management and service requests, automating submission, approval, implementation, and closure with real-time notifications. iTrack: Simplify Incident Management Let iTrack manage all your service requests and incidents effortlessly.Incident ManagementEmpower your team with lifecycle tracking for swift incident resolution.Service Request ManagementEnhance service desk and IT operations with a top request management tool.Change ManagementMonitor request and change workflows in iTrack by mapping incident lifecycle steps.iTrack Features and Capabilities iTrack efficiently tracks and resolves defects with custom templates, fostering seamless collaboration.STREAMLINE INCIDENT MANAGEMENT WITH ENHANCED VISIBILITYTrack and manage tickets from anywhere. Easily capture incidents and requests, meet SLAs, and prioritize tickets.Get in Touch BOOST COLLABORATION WITH AN INSIGHTFUL TICKETING DASHBOARDTrack ticket progress with an insightful dashboard. Collaborate efficiently from one screen, monitoring ticket and incident status.Get in Touch REACT FASTER WITH AUTOMATED SERVICE REQUEST WORKFLOWSAutomate service request workflow with real-time alerts. Enable direct ticket raising and tracking from the portal to enhance efficiency.Get in Touch iTrack BenefitsiTrack offers robust incident and service request management, automating submission, approvals, evaluation, implementation, and closure with real-time alerts for users. Efficiency & Ease of UseThe efficiency of iTack makes it easier to use and operate with teams. Manage Vendor PerformanceiTrack helps you analyse vendor performance and understand its operations. Issue Tracking ReportsiTrack provides you with dedicated issue-tracking reports that guide you toward improved error handling. Configurable Workflows Based on Issue / Ticket TypesiTrack offers configurable workflows based on issue and ticket types. Service Requests ManagementBusinesses can better manage their services requests with dedicated platforms. Comprehensive SLACompanies can also leverage comprehensive SLA and steadfast their business growth. Customizable DashboardsTeam professionals can make the best use of customizable dashboards and track key metrics for the business.Key Components Of iTrack iTrack manages production issues, incidents, service requests, and deployment changes seamlessly with a scalable workflow framework. Issue Lifecycle Management SLA Reporting Incident Management Deployment Requests Mgmt. Ticket Tracking Request Reroute Request Reassignment Homepage Dashboard SLA Misses and Hits Reports Man-day Utilization Report Budget Utilization Report Customer Success Stories We help businesses across industry sectors like-Banking, Insurance, Public Sector, Non-profit and many more to digitally transform through our BPM Software and business process automation services.Transforming Health Care ServicesTransformation and Modernization of Singapore Department of Statistics (DOS) Data Management SystemSingapore University of Social Sciences (SUSS) boosts efficiency with a Co-Pilot-powered chatbot for smarter and responsive supportView All Blogs 0- CareSenzWhat’s New With CareSenz 2.0? 0- CareSenzOptimizing Remote Working for Your Non-Profit 0- EduSenzSMART boards instead of chalkboards View All Seamless Issue And Incidents ResolutionTrack, prioritize, assign, and automate issue resolution for efficient incident management and service requests with iTrack. Schedule a call for a demo!Get in Touch